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Client Retention and Practice Management

Client Retention and Practice Management

Date and Time
June 8, 2022 -- 9:00am-12:00pm CT

Virtual and In-Person at Ellie Mendota Heights: 1370 Mendota Heights Road, Mendota Heights, MN 55120

3 CEUs

Lucas Volini, DMFT, LMFT

$ 45.00 
*NOTE: More details will be sent your way via email.
Please add to your address book or email us if you have questions.

This presentation explores the factors associated with sustaining high client retention rates and the dynamics that exist between general practice management and building a sustainable caseload. Application of these practices can be applied to any therapeutic context and transcend the subjective approach each attendee brings to therapy, and instead, provides a generalized model for taking greater ownership of your competence and overall management of your clinical practice.

  1. Identify and comprehend the application of three variables associated with client retention.
  2. Identify internal aspects of your self-as-therapist that either interfere with or strengthen your ability to take ownership of your clinical practice.
  3. Apply three strategies and/or interventions that can be enacted in the first session to optimize the probability of retaining a client.
Instructor Bios

Lucas Volini, DMFT, LMFT

Dr. Volini is all about optimizing systems, from the most basic unit of a relationship to organizational structures as large as the federal government.As a Licensed Marriage and Family Therapist with a doctoral degree specializing in macrosystem assessment and change, he believes that the 21st century provides us with all the knowledge necessary to improve society’s individual and collective mental health—it’s just a matter of putting that knowledge to practice. For Dr. Volini, taking an opportunity to join the Senior Leadership Team within one of the nation’s fastest growing mental health companies was a no-brainer. He joined Ellie Knowing that the optimization of system’s demand disinhibited creativity and a collective passion for innovating new solutions to historic problems. Ellie’s unique organizational culture provided an environment where Dr. Volini felt he could fully actualize his mission to elevate mental health as a national priority while working in an energized, collaborative environment amongst colleagues that finally felt like home. With a drive for innovation, passion for creativity, dense appreciation of absurdity, and fierce intolerance of suboptimal systems of care, Dr. Volini integrates teachings across various science-driven and philosophy-based disciplines to ensure that Ellie’s clinical programs and growing library of wellness resources establish a new standard for 21st century behavioral healthcare.

Prior to joining Ellie’s Senior Leadership Team, Dr. Volini worked full time as a complex systems researcher and professor teaching undergraduate, masters, and doctoral-level courses in applying general systems theory/cybernetics to resolve real-world issues. As part of his role in higher education, Dr. Volini has independently authored multiple textbooks along with peer-reviewed publications in academic journals, and regularly presents both locally and nationally on all things systems/mental health.

Ellie is offering a CEU series to the greater mental health community! All trainings welcome anyone who would like to join us to learn more about various topics. Following each training you will be provided a certificate of completion via email. CEU approvals pending for the following Minnesota regulatory boards: BMFT, BOSW, BBHT, and Nursing. If interested please sign up here and we will save your seat!